As the authors write, "OUs aim to break the 'iron triangle' of access, cost, and quality that constrains traditional universities... through the division of labour, specialization, and the economies of scale created by media and technology." But while access and cost are relatively easy to measure, quality is moire difficult. So this article focuses on various quality measures, and in particular, ISO9001, which while accepted at the Open University of Mauritius (OUM), remained with "no formal quality assurance framework in place." This article (20 page PDF) discusses the measures taken from an institutional perspective to redress that with an emphasis on the institutional drivers motivating a quality framework.
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