It's the same sort of lesson being learned again in the corporate learning environment. "We expected high engagement. We anticipated deep learning. The result? A ghost town. Across 20 participants and several weeks of the pilot, the total time spent with the AI coach was 10 minutes. Not 10 minutes per person, 10 minutes combined." The lessons: first, "to accurately test an innovation, you must select the audience that feels the problem most acutely. You need the people who are truly feeling the pain"; second, ", L&D teams must move from "destination learning" to workflow integration"; and third, evaluate for "operational viability metrics" - that is, "tell us if the tool is intuitive enough to be adopted without hand-holding." Without saying anything about AI, I think I can project that, some time in the future, most learning providers will follow these lessons.
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