I can attest to the results of this study (11 page PDF), which presents "the findings of an interview study with 26 professional software engineers responsible for building product copilots at various companies" and finds "pain points at every step of the engineering process and the challenges that strained existing development practices." Prompt engineering, in particular, is "more of an art than a science." The article is especially useful for its development of a "high-level workflow of building a copilot that we iteratively developed from the interviews (illustrated)".
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