Smart Reply: Automated response suggestion for email

Kannan, Kaufman, Karach, et al., The Morning Paper, Nov 24, 2016
Commentary by Stephen Downes
files/images/smart-reply-fig-2.png

You need to think of this paper as the first tentative explorations of a complex topic. Could your email answer itself for you? In a sense, a spam filter is the first attempt at such, where the response is 'no response, delete and block'. But what about actually sending a response, for example, a response to a meeting invitation? In theory, it sounds simple - identify the time of the meeting, check your availability for tomorrow, then respond appropriately and book. But how to respond? You want to match the tone of the invitation. Otherwise it looks like a machine responded. And if the request was to attend a meeting "tomorrow", w hat day is that exactly?

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