This article is less about the 'new mandate for CLOs' than it is about what it calls the 'new paradigm for workplace learning', one where "Advanced technologies are now being deployed not only to assist agents in being more productive but also to coach them as they work... technology can embed learning into the flow of work, making development a natural and continuous part of the employee experience." Since this article is aimed at Chief Learning Officers (CLO) there's less emphasis on exactly how this is is done and more on priorities, alignment and case studies. For example: "Instead of identifying skills employees lack, learning teams can partner with business leaders to analyze how roles, workflows, and even organizational structures need to evolve to meet future challenges." None if this is wrong, from my perspective, but it also reads like an in-depth analysis of the tip of the iceberg. Via Mark Oehlert.
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