Content-type: text/html ~ Stephen's Web ~ Why Substack launched a support chatbot

Stephen Downes

Knowledge, Learning, Community

I think the way to think about the AI here is as a conversational alternative to search fields or menu items. The AI doesn't actually contain the answers to questions, it refers you to the answers. "A startup called Decagon is helping Substack automate routine support functions... Substack provided Decagon with a library of relevant documents—for example, copies of all the blog posts Substack has written over the years about its technology."

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Stephen Downes Stephen Downes, Casselman, Canada

Copyright 2024
Last Updated: Jul 24, 2024 9:19 p.m.

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