Can universities rebuild students’ trust in data?
Chris Thomson,
JISC,
Sept 18, 2020
"After many students' experiences this summer," writes Chris Thomson, "I hope universities will look at ways to work collaboratively to use their data ethically and with transparency while also considering lived experiences." After the auto-grading fiasco over the summer, they had better. As the article notes, this year's cohort in the UK experienced algorithms and data-driven decision-making as a potent and personal issue. And I think universities need to rebuild trust in numerous areas, not just data. They have come across this year as not caring about student well-being, as valuing tuition revenue more than public health, and as slow and reluctant to adapt to new technology. Of course, to the extent these are true they have always been true, but like so many things this year, they are being seen in a new light.
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