Content-type: text/html Downes.ca ~ Stephen's Web ~ Udacity Makes it Harder for Learners to Cancel Free Trials

Stephen Downes

Knowledge, Learning, Community

This is not the sort of look you want to present to prospective new clients duiring a pandemic. "In response to coronavirus, the $1B e-learning startup Udacity started offering one-month free trials with a 'cancel anytime' policy. But a month later, they're dragging their feet to process cancellations, resulting in undue charges for learners." This, in particular, seems skeevy: "instead of prompting me to confirm, the site said that to cancel, I'd have to chat with a Udacity advisor. I waited two hours for an advisor, but as you can see below, they never showed up."

Today: 2 Total: 937 [Direct link] [Share]


Stephen Downes Stephen Downes, Casselman, Canada
stephen@downes.ca

Copyright 2024
Last Updated: Dec 13, 2024 10:33 a.m.

Canadian Flag Creative Commons License.

Force:yes