This article backs off on the prediction in the final paragraphs ("video conferencing isn't enough to get work done") but until that point argues that the way we work and learn will be changed forever. "The new normal is not going to be, like what I thought two weeks ago, that all is clear, go back everybody," says Spataro. "There will be a new normal that will require us to continue to use these new tools for a long time." I think we'll keep using the 'new tools' so long as they keep working. And I think that once a lot of the marketing is removed (see the Skype story today) they work just fine.
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