Supporting the Online Learner

Judith A. Hughes, Theory, Practice of Online Learning, Feb 23, 2004
Commentary by Stephen Downes

Good overview of the many support systems required for online learners in a traditional institutional setting, including learner readiness assessment, career expectations and counselling, administrative and technological support, study skills and program advice, library, assistance for the disabled, an ombuds service, participation in student and university governance, and satisfaction monitoring.
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