The Future of Work: Intelligent Training That Adapts to Employee Performance

Rallyware, Sept 14, 2017
Commentary by Stephen Downes

This is basically marketing content but I'm including it today as evidence of a wider trend in learning toward workplace performance support over formal in-class training. As the headline suggests, performance support needs to be context-aware, knowing not just what the learner is doing but also what they've done (and learned) in the past. According to the site, "Today’s workers want answers fast and have little patience for training that cannot be immediately applied. Just-in-time training (JITT) is one way to meet this need by providing easy access to up-to-date microlearning content." I'd suggest that this is what people in general want, not just workers (I have certainly seen a demand for it at the executive level). Having said all that, there's still a lot of manual intervention required to make such a system work. You need to define and gathaer data on company key performance indicators (KPI). And you need to define and gather employee performance and business data.

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