Why Your Employees and Colleagues Might Be Your Most Important Customers

Harvard Business Review, Mar 09, 2017
Commentary by Stephen Downes

I used to warn people that unless we in public institutions didn't get our online learning act together, companies like Disney would move in and do our job for us. This advertising content (advertorial) from Disney in HBR s a case in point. "at Disney Institute," says the text, "we believe an organization must cultivate internal customer service with the same intentionality as it cultivates external customer service. Providing great customer experiences is not a single department’s responsibility; it’s everyone’s." It's learning, but it's also a certain perspective on work and learning.

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