Stephen Downes

This is an interesting case study of 'Jiffy Lube University' (interesting to note how all of these initiatives are called a 'university'), which offers employees and (perhaps more importantly) new franchise owners a series of online courses about the business. A key to the system, reports the article, is the personalization. "It gives you a sense of where you stand personally in terms of the training standards that are set. Individual employees can now take control of their own development." JLU uses a customized SumTotal platform, designed and developed by Intercom. Some of its courses are recognized by the American Council on Education and can be converted to college credit.