Learning 100! How Jiffy Lube Upgraded Training

Jerry Roche, Jul 21, 2013
Commentary by Stephen Downes

This is an interesting case study of 'Jiffy Lube University' (interesting to note how all of these initiatives are called a 'university'), which offers employees and (perhaps more importantly) new franchise owners a series of online courses about the business. A key to the system, reports the article, is the personalization. "It gives you a sense of where you stand personally in terms of the training standards that are set. Individual employees can now take control of their own development." JLU uses a customized SumTotal platform, designed and developed by Intercom. Some of its courses are recognized by the American Council on Education and can be converted to college credit.

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