Interesting look at what are called the three eras of knowledge management. The three eras are:
- leveraging explicit knowledge
- leveraging experiential (tacit) knowledge
- leveraging collective knowledge
Dixon writes, "Over the three eras, each new set of knowledge management practices has been created in response to an ever-expanding understanding of 1) where knowledge lives within organizations and 2) what knowledge is important to organizational success. We can anticipate yet greater understanding as organizations move further into the third era."