Web services is one thing that will make anyone's eyes glaze over if they are not directly involved in the computing technology side of things (and sometimes even if they are). But decision makers should consider reading this article. It does add to the alphabet soup, sadly unavoidable, but it provides a level headed discussion of the places web services can be introduced and offers implementation guidelines. The article is several pages long, so be sure to look for the smallish 'next page' links at the bottom of the page.
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