Collaboration Tools Must be Natural
Sam Costello,
Infoworld,
Nov 07, 2002
It's a simple point not nearly well enough understood by developers: people are not likely to change their habits to adapt to a new technology. "There have been tons of teamware applications available for years ... but they don't get used because the browser interface is not the most natural interface for people to get their work done." This means that tools like collaboration software must resemble forms of interactions they already know... the quick meeting in the hall, the phone call, the quickly jotted message.
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