Cory Doctorow discusses the defusing of discussion trolls. Probably the best advice is "Discussion groups are like uranium: a little pile gives off a nice, warm glow, but if the pile gets bigger, it hits critical mass and starts a deadly meltdown." I'm not sure the methods of the "troll whisperer" he describes are really the way to go. I still think the best approach is to delete the offensive comments and ban the trolls.
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