Jay Cross offers quite a good overview of the use of virtual worlds in business (and especially business learning) applications. "The thoughtful application of VW technology," he writes, "will significantly enhance the experience and transfer of learning." How? Co-creation, social sandboxes, and enriched experience. He surveys a number of companies offering virtual world services, including Second Life, There, Multiverse, and Forterra, among others, and looks at some implementations, including IBM, Apple and the New Media Consortium. "It is premature to invest a ton of energy in VWs," he says, but "we encourage you to dip your toe in the virtual water."
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