Ignore the story, which is yet another business angle on a popular technology. Focus on the interesting nugget: the idea that a corporate instant messaging solution may edit messages on the fly. Using the word 'guarantee' in financial services, for example, is an absolute no-no." OK, so the IM service would filter the word 'guarantee' - but this has the result that the message received is different from the message sent. Well. Assuming we allow software to edit our communications on the fly, just imagine the possibilities! He writes, "Your product is a piece of ^%$^4$^." They read, "I have experienced some problems with your product."
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