Thanks for the Memories
Megan Santosus,
CIO magazine,
Sept 14, 2001
Good item trolled by elearningpost from CIO Magazine. This case study describes knowledge management processes used at Northrop Gumman, an aviation firm. What I like about this article is its discussion of how knowledge is retained in organizations. Northrop took a three pronged approach: they identified and retained experts, created communities of practice, and encouraged knowledge sharing.
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