Course Management Systems: It's the Support, Stupid!

Mikael Blaisdell, Campus Technology, Jan 11, 2005
Commentary by Stephen Downes

“Until you’ve had to sit and listen to irate faculty members coming to you, you won’t really understand about support.” So said Ann Watts, Instructional Design coordinator for Des Moines Area Community Colleges, at a recent Syllabus conference. The topic of discussion was open source content management, but according to the report, support isn't any better for commercial products. Scott Siddall, assistant provost for Instructional Resources at Denison University (OH), agrees. “Often, in fact, almost all of the time, proprietary vendors provide inadequate support for their products.” Via Incorporated Subversion.
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