Subscription Learning as Performance Support Coaching

Will Thalheimer, Subscription Learning, Sept 19, 2017
Commentary by Stephen Downes
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Will Thalheimer describes an interesting performance support application called Trek. "Using employee's smartphones’ sensors (camera, audio and video recorder, and GPS)... employees captured evidence of their critical actions at each step in their learning path. This evidence was submitted through TREK to each person's designated manager-coach. As each step was completed, managers were notified and were prompted to review their direct reports' submissions. Managers provided brief feedback--either written or in a recorded audio nugget--and this feedback was presented to the learners." The managers, meanwhile, are proivided with libraries of support materials and curricula to support their coaching. Thye employment of human managers in this role is probably just a stepping-stone to generate acceptance; the same task could be performed in the future by an analytics engine and/or AI.

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