Voice Is the Next Big Platform, Unless You Have an Accent

Sonia Paul, Backchannel, Mar 23, 2017
Commentary by Stephen Downes

I have mixed feelings about the importance of voice commands. Yes, we will need voice - we frequently need to communicate with a computer when we are otherwise occupied, as for example when we are driving. And a computer can be a participant in a conversation, as for example on Star Trek. But voice commands can be appropriate in crowds and public spaces, or for activities where privacy is important. Also, voice, like a lot of things, depends on artificial intelligence (AI), and as this story suggests, bias can be built into AI. Hence Alexa's inability to understand an accented voice. This will eventually become a security feature, as voice learns to train on specific voices, accent and all. But for now it's a problem.

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