What Research Says About Transferring Explicit Knowledge: To Share or Not to Share

Nancy Dixon, conversation matters, Feb 04, 2017
Commentary by Stephen Downes
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As always, convenience is the major usability factor when introducing new technology. "Acceptance of technology for knowledge sharing is directly related to how employees view the usefulness of the technology in supporting their job performance, without extra effort. Those last three words are key." Meanwhile, they are more likely to use the knowledge management system if it is useful: they need to be able to access content where they are, and they need efficient search (that doesn't take a training program to understand).

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