Stephen Downes

As always, convenience is the major usability factor when introducing new technology. "Acceptance of technology for knowledge sharing is directly related to how employees view the usefulness of the technology in supporting their job performance, without extra effort. Those last three words are key." Meanwhile, they are more likely to use the knowledge management system if it is useful: they need to be able to access content where they are, and they need efficient search (that doesn't take a training program to understand).