The concept of the 'four responsibilities' is intuitively right and I think serves as a good corrective against approaches that focus exclusively on the client (at the expense of the learner) and vice versa. The responsibilities are, respectively: to the client, to the learners, to peers, and to oneself. So far so good. It makes me think of the multiple value propositions I need to balance in my own work. But the definition of the four responsibilities is followed by an absolutely cheesy questionnaire that is frankly an insult to the reader (I score '5' in all dimensions, of course). These authors can do much better than this.
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