Help Joy help you. On the unusability of internal systems.

Leisa Reichelt, Jul 25, 2014
Commentary by Stephen Downes

I went through SAP training a couple of weeks ago and now I inhabit the same world Joy does - working with a software system with a paper notebook by my side (I also took extensive digital notes, which means I will have two support systems). "You’ll find that notebooks like Joy’s are not uncommon. They’re everywhere." This is why we need integrated personal support systems - so the assistance we need is accessible seamlessly within the software we use.

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