How Best Buy can teach you *not* to run your news business

Robert Niles, Online Journalism Review, Jan 04, 2012
Commentary by Stephen Downes

I think there's a lesson here for any business that wants to tell you what to do. "Dozens of trips to various Best Buys over the years have taught me to never make eye contact with any employees in the store. Keep other customers between myself and the floor staff. If I need a clerk to get something for me, ask only someone who appears to work in the section where the item is stocked, ask for the item using the specific model number and be prepared to walk away if they don't have it, or the clerk wants to start talking about something else." Sounds like school, doesn't it?
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