The author, an experience hand in the field, provides some background and sound advice for subject matter experts (SMEs) working as online trainers in a synchronous environment (such as a webcasting or conferencing environment). One of the most valuable tips: use a producer. Though you may be very familiar with the environment, it is not until you try to tweak the controls while listening to or responding to a question that you understand how important a producer is. And if you are handling multiple simultaneous comments on air and via text, then having a producer flag them for you (i.e., prompt you to answer them) is also very important.
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