Learning support has eveolved since the days when the instruction booklet said "You need a 28,800 baud modem, whatever that is." This chapter provides a brief history of learning support in distance and online learning and then provides a statistics-backed argument (including drop-out rates) for the need for learner support. Offers several models of learner support and describes the 'form and content' of learner support services generally, including post-graduate support and support for special needs. Concludes with a summary of support issues for policy makers. By Yoni Ryan, The Commonwealth of Learning, July, 2001.
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