It's important, I think, to understand that this article is focused specifically on recall of facts, and not cognition generally (though there are people out there who will no doubt conflate the two). It's interesting because of the way it describes five sources of failure of factual recall based on "one of five knowledge profiles: (1) encoding failure, (2) recall failure, (3) direct recall, (4) recall with thinking, and (5) inference without encoding." The authors "suggest that recall is tightly coupled to the conditions under which a fact was learned. When the query diverges from the training-time context, phrasing, or ordering in which the fact was encountered, recall becomes harder."
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