Why No One Is Using Your Application or Website

Scott Gilbertson, Wired, Mar 19, 2008
Commentary by Stephen Downes

The nice and simple explanation for why so many content management systems fail. Scott Leslie explains in more detail. "People like simple-to-use tools. If you give them simple, easy to understand tools, they will use them... You will not need to provide help documentation, training sessions, or PD release time. They will just use them. You will probably be threatened by the results."
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