This is an interesting article where Martin Hawksey reports from his new job, but I want to highlight his "big thought", extracted from an MIT Technology Review article: "Even as the world rapidly embraces more and more complex technologies like artificial intelligence (AI), it’s still the human connection that gets our attention. That makes emotional intelligence (EQ) more important than ever." I don't think this follows. I mean, first, it's not like it's an either-or. We can be (and should be) interested in both. And second, it's not like the human connection is exactly a new arrival. We've been doing it for a long time. We're been talking about things like 'immersion', 'engagement' and 'presence' for a long time. So it isn't clear how it suddenly becomes more important than it was in the past.