One of the advantages of the current environment, argues Ewan McIntosh, is that we didn't have time for a long bout of pre-planning before we put solutions into actions. To be sure, what was developed was by no means perfect, but it did give everyone some experience in what was possible with online learning, and hence good grounds to begin iterating toward better design. There's a lesson to be learned in this, he says. "Creating a product or service using a first-best-guess approach to solve a perceived (or known) problem and then using it to engage the user groups in feedforward as the mechanism to discover their needs, might lead to better solutions — faster." Quite so.