You can’t manage informal learning – only the use of informal media

Jane Hart, Learning in the Social Workplace, Oct 31, 2011
Commentary by Stephen Downes

The article is good and the graphic (above) is compelling. The main point is "informal learning is not something L&D can design into the formal training mix, in order to try and “manage” everything everybody learns in the organisation (an impossible task!) – but rather is something that needs to be supported and enhanced as it occurs naturally in the workflow – in order to help people learn to do their jobs (better)." All very good. But while there is some research regarding the 80-20 figure, I wish I could be more confident that the other data in the diagram were not simply made up by the author.
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