The Evolving Social Organization
Harold Jarche traces the path leading to enterprise social learning - not the easiest thing to do successfully. You need to resist the urge to manage, and allow staff to adapt - it's the only way to address complexity. "Organizations need to understand complexity, instead of simply increasing complication." Good article with a number of examples of social learning in the enterprise. "As our work environments become more complex due to the speed of information transmission via ubiquitous networks, we need to adopt more flexible and less mechanistic processes to get work done."
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