The authors describe a support model for the use of (open) standards in higher education. They describe a three-layered model of support comprised of the contextual, policy, layers. The support model is based on contextual support, "which recognizes the diversity and complexities of the technical, development and funding environments," and user engagement. "It could be argued," they write, "that what we need is not a list of open standards or open source licenses, or open access approaches but a process for adopting open approaches."
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