My online presentation for today was delayed until Thursday due to technical issues, which is just as well, because Tony Karrer has come out with a set of "better questions". For example, "How can I provide a development process, tools and systems that foster informal learning in a way that I know will have impact on the performance that I care about and that is repeatable?" But - again - who is the "I" in this question? The learner? The teacher? The CEO? The way we ask suggests so much about what we expect for an answer, for better or for worse.