This item, a post on the BOAI discussion list, offers a slew of good advice on author support for institutional repositories. Worth noting, as Arthur Sale says, "the vast majority of academics (85%+) are non-participants and will seize any excuse however spurious to avoid doing any extra work." And so, "Don't expend significant amounts of time and money on author-support until you've got the mandate. It is pretty much wasted anyway, like flushing dollar notes down the toilet." I also note his advice that we should not worry about metadata quality; "the most popular discovery techniques are not dependent on metadata."