Jay Cross points to this useful paper by E&Y's Rod Boothby, The Next Wave in Productivity Tools - Web Office. It correctly points to the idea that "The only way out of an overload of push email and information overload is to turn to pull technologies you access when and how you choose. Don't get pushed around!" Well there's that push versus pull thing again. Cross writes, "It's comforting to know that I'm not the only one singing this song." I guess all of us edubloggers, who have been singing it for some time now, don't count as good company.