I've heard a number of very favourable comments from readers about his article (21 page PDF). The core concept is that "lurking is a complex behaviour, or set of behaviours, and there isn't one sole reason why lurkers act the ways that they do in their respective communities." There's some interesting discussion about whether lurkers learn (they can) and whether they feel like a part of the community (they do, but like an adopted child, in the sense that they're not sure they're worthy (their analogy; I'm just reporting)). Factors influencing lurking include resources (especially time), platform (and especially how the platform is used), and expectations. SocMedHE17, Slides.
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