Google’s 3 Secrets To Designing Perfect Conversations

Mark Wilson, May 29, 2017
Commentary by Stephen Downes

Google's approach to interaction is based on the work of British philosopher Paul Grice, who "theorized that people employ all sorts of norms (which are known as Grice’s Maxims) to make sure that conversations flow normally." What's interesting is that a lot of the time the response doesn't depend on having understood the other speaker. It might be more important to simply keep the conversation flowing than to ask for a clarification. Grice's maxims aren't rules per se but generally they distinguish between people we want to and people we find to be a bore. 
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